I build products, services and systems that improve people’s lives at scale.

My practice embodies the belief that design can and should create maximum positive change. I apply human-centered design, co-creation and rapid prototyping to help large organizations materially advance and improve people's lives from products to services and business models to experience ecosystems.

I shape human behaviors and conditions needed for design coherence and experience quality at speed and scale from conception to delivery alongside a tight-knit team of practitioners, collaborators, and the people they serve with an opportunity to lead, mentor, and grow the people around me. I envision bold ideas and define end-to-end experience futures that clarify journey-led priorities, impact and value early and often with businesses, solving for systemic constraints, legacy workflows, and cross-functional team alignment for product roadmaps and requirements.

I bring 18+ years of deep experience in technology innovation, service design, experience strategy and research across corporate, humanitarian and creative environments in over 12+ countries with global design firms (iDE, UNStudio, TD, InFORM) and large, complex organizations (Humana, UnitedHealth Group, MetLife). For over a decade, I have had the privilege of building stellar teams, scaling experience strategy best practices and implementing designed systems, designed processes, designed product and service experiences that have proven to drive revenue growth, competitive advantage, and add enormous value to clients, organizations, and their end-users.

I hold a Master of Science in Urbanism from TU Delft, Netherlands and a Bachelor of Architecture from Anna University, India, along with a Credential in Digital Innovation and Strategy from Harvard Business School, a certification in Activating Strategy from IDEO U, and a UN-Habitat certification in Urban Management Tools for Climate Change from IHS, Erasmus University.

Detailed work examples are available upon request.